Practice Policies 

TabulaRasa Integrative Health Inc.
135 N Greenleaf St. Suite 120 Gurnee, IL. 60031

PRACTICE POLICIES APPOINTMENTS AND CANCELLATIONS
Please remember to cancel or reschedule 24 hours in advance. If you cancel same day or less than 24 hours, your credit or debit card on file will be charged a $25 late cancellation fee. This is necessary because a time commitment is made to you and the appointment time is held exclusively for you. We do understand that emergencies happen and this will be considered at the time of the occurrence, however your therapist cannot waive the fee. You will need to speak to Bianca, our Client Account Manager.
If you are 10+ mins late for a session, you will need to reschedule that session and will be charged a $25 no show fee. This fee will be charged on the credit or debit card you have on file.
Missing or cancelling 3 session appointments in a row will result in you being discharged from services (with the exception of emergency situations).
The standard meeting time for psychotherapy is 53 minutes. Requests to change session length needs to be discussed with the therapist in advance. There are also 30 minute and 45 Minute sessions available, however you and your therapist will determine what session length is most appropriate.
A $10.00 service charge will be charged for any checks returned for any reason for special handling.

TELEPHONE ACCESSIBILITY If you need to contact your therapist or counselor between sessions, please call 224-25-0728, leave a voice mail. They are often not immediately available; however, they will attempt to return your call within 24 hours.
Please note that Face- to-face sessions are highly preferable to phone sessions. However, in the event that you are sick or need additional support, video sessions are available. If a true emergency situation arises, please call 911 or any local emergency room.

SOCIAL MEDIA AND TELECOMMUNICATION Due to the importance of your confidentiality and the importance of minimizing dual relationships, TabulaRasa Staff will not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of the therapeutic relationship. If you have questions about this, please bring them up meet with your Therapist or Counselor to talk more about it.

ELECTRONIC COMMUNICATION
All communications with your therapist will need to occur via email, through the client portal, or by calling the TRIH office phone. Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of Illinois. Telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your therapist chose to use information technology for some or all of your treatment, you need to understand that: (1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. (2) All existing confidentiality protections are equally applicable. (3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee. (4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent. (5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs. Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally the therapist.

MINORS
If you are a minor, your parents may be legally entitled to some information about your therapy. Your Therapist will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

TERMINATION
Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Your Therapist or Counselor may terminate treatment after appropriate discussion with you and a termination process if it is determine that the psychotherapy is not being effectively used or if you are in default on payment. We will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, we will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source. Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, we must consider the professional relationship discontinued.